Shipping policy
WANDR Co. — Shipping Policy
Last updated: 11 November 2026
HOW YOUR ORDER IS FULFILLED
WANDR Co. sells made-to-order apparel. Most products are printed after you order, rather than shipped from pre-packed stock. Orders have a production stage and then a delivery stage.
DELIVERY DESTINATIONS AND PRICES
We ship to the destinations available for selection at checkout. Available shipping methods, prices and any delivery estimates are shown before you complete payment. We will not add undisclosed shipping charges after checkout. Please verify that your delivery address is correct.
PRODUCTION AND DELIVERY TIMES
Processing, printing and transit timeframes depend on the item, production partner, destination, carrier and seasonal demand. The estimates shown at checkout are not guaranteed delivery dates unless expressly stated to be guaranteed. We will take reasonable steps to deliver within the timeframe agreed at purchase or otherwise within a reasonable time, as applicable law requires. If a significant delay arises, contact us and we will assist with the appropriate options, including any right to cancel or receive a refund under applicable law.
SEPARATE PACKAGES
Different products may be produced by different fulfilment partners, dispatched separately and delivered at different times. Tracking information will be supplied when a trackable service is used and that information becomes available.
WRONG ADDRESS OR DELIVERY ISSUE
If you notice an incorrect shipping address, email us immediately at info@wandrco.com.au. We will attempt to help, but an address change may not be possible after production or dispatch. If the customer-provided address results in an unsuccessful delivery, we will discuss and obtain agreement to any additional redelivery charge before charging it, subject to applicable legal rights.
If an order is lost, damaged in transit or does not arrive, please contact us with your order number. We will investigate with the carrier and fulfilment partner and provide any remedy required by applicable law. We do not automatically treat a carrier's scan as overriding your consumer rights.
INTERNATIONAL ORDERS
International parcels may undergo customs processing. Duties, import taxes and other government charges may apply where permitted by law. Any such charge collected by WANDR Co. will be disclosed at checkout; charges imposed by customs on arrival may need to be paid by the recipient. Customs or carrier delays can affect delivery estimates.
RETURNS AND REFUNDS
Read our Return and Refund Policy at https://www.wandrco.com.au/policies/refund-policy for our made-to-order change-of-mind position and your rights relating to faulty, incorrect or misdescribed goods. Nothing in this shipping policy excludes non-excludable consumer rights.
CONTACT
info@wandrco.com.au
https://www.wandrco.com.au